Mindstate Solutions Group
We are a boutique coaching and consulting company with over 37 years of expertise in service-based industries.
Mindstate Solutions Group Specialise in Transforming Operational Performance and Staff Engagement.
We partner with industry leaders to address key business challenges that impact the bottom line, including:
- Staff disengagement and turnover: We help you build a team culture that attracts, retains, and motivates top-tier talent, reducing costly turnover.
- Inconsistent guest experiences: Our unique approach ensures every guest interaction reflects your brand’s promise of excellence, enhancing client satisfaction and loyalty.
- Missed revenue opportunities: By equipping your staff with cutting-edge sales techniques and the right mindset, we unlock untapped potential in upselling treatments and products.
- Operational inefficiencies: We optimise staff performance and streamline processes, driving profitability and delivering measurable ROI.
What sets us apart is our revolutionary combination of mindset coaching and strategic consulting, a dual approach proven to align teams, enhance productivity, and deliver sustainable growth. With tailored solutions for the luxury hospitality and wellness sectors, we ensure your business remains at the forefront of innovation and client experience.
Let’s discuss how Mindstate Solutions Group can help you elevate your spa operations, inspire your teams, and exceed your revenue goals.Â
Together, we’ll position your brand as a market leader in guest satisfaction and loyalty.
Key Challenges & Opportunities We Specialise In
At Mindstate Solutions Group, we are a highly results-driven company that bridges the gap between strategy and human potential. Our founder, Tania Cicmil, has developed a unique approach that combines the precision of consultancy with the transformative power of coaching, ensuring your business achieves lasting results.
Staff Training and Retention
- Many companies struggle with high staff turnover and maintaining consistent service quality. The Mindstate Method Transformation Program will help improve employee mindset, job satisfaction, and retention by instilling a sense of purpose and personal growth.
- This is effective in that you no longer “look for the best person for the job” but rather transform the staff you currently have into the best person for the company’s objective because as they develop a growth mindset, they can follow through with specific strategic actions to achieve targets.
Upselling & Retail Sales Skills
- Spa and hospitality staff often lack structured training in upselling techniques and improving guest engagement. The Mindstate Consultation Method is a process for spas to implement throughout the entire team that will assist staff in learning the correct consultation method for effective upselling and recommendations, which will increase client satisfaction and, ultimately, retention and referring, leading to increased revenue.
Leadership Development
- Leaders in the spa/hospitality industry need tailored coaching to step into leadership roles effectively.
- Our proven 30-day proprietary stacking coaching approach with leaders transforms them to the next level of leadership. This new growth mindset sets not only the leaders but also the company up for greater success and, ultimately, higher profits.
Enhancing Guest Experiences
- With intense competition, spas/hotels are continuously looking for ways to elevate guest experiences. Our mindset coaching trains staff to adopt a fresh, new, innovative approach to guest service.
Employee Well-being & Productivity
- Burnout and stress are common issues in the hospitality industry.
- Our programs, emphasising daily disciplines and personal growth, will address employee perspectives, well-being and productivity.
Adaptation to Market Trends
- The industry needs to remain agile in addressing changing customer preferences, like wellness tourism.
- Â Our expertise in mindset transformation could position spas/hotels as leaders in wellness-focused guest offerings.
Rapid Outcomes For Your Business, Leaders and Teams with Mindstate Solutions Group
At Mindstate Solutions Group, we are a highly results-driven company that bridges the gap between strategy and human potential. Our founder, Tania Cicmil, has developed a unique approach that combines the precision of consultancy with the transformative power of coaching, ensuring your business achieves lasting results.
Integrated Approach
We deliver actionable, results-oriented strategies through consultancy while empowering your teams with coaching that fosters a growth mindset for sustainable change. This dual focus aligns both processes and people, driving measurable improvements in business outcomes and employee well-being.
Targeted for High Impact
Most consultants focus on systems, and most coaches focus on personal growth. We ensure both work in harmony so that you get the best outcomes. Our approach aligns your organisational goals with individual empowerment, creating a high-impact synergy that transforms businesses and people alike.
Industry Specific Customisation
With deep expertise in the salon industry and mindset coaching, we tackle niche challenges like:
- Boosting upselling and retail revenue.
- Reducing leadership burnout in high-pressure environments.
- Enhancing client experiences through personalised service strategies.
Scalable Transformation
Our solutions benefit individuals through personal coaching and drive organisational transformation with strategic consulting. Our services scale seamlessly to meet your unique needs.
Proven Success with Rapid Transformation
Our Mindstate Method Rapid Transformation Program delivers results in just 30 days. From enhancing leadership performance to elevating service quality, our program demonstrates a proven track record of success, empowering teams and individuals to reach their full potential quickly.
Ready to Elevate Yourself and Your Business?